Privacy Policy
Your privacy matters to us
Last updated: January 15, 2025
Introduction and Overview
At Mindorin, we take your privacy seriously. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you use our technical analysis platform and trading services. We're committed to transparency and want you to understand exactly how your data is handled.
Our platform serves traders and financial professionals throughout Israel and beyond, providing sophisticated technical analysis tools and educational resources. This policy applies to all interactions with our website, services, and communications.
We never sell your personal data to third parties. Your information is used solely to provide and improve our services while maintaining the highest security standards.
Information We Collect
Personal Information You Provide
When you register for our services or contact us, we collect information that you voluntarily provide, including:
- Name and contact details (email address, phone number)
- Account credentials and authentication information
- Trading experience level and investment preferences
- Communication preferences and language settings
- Payment information for subscription services
- Support inquiries and correspondence
Automatically Collected Information
Our platform automatically collects certain technical information to ensure optimal performance and security:
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Security, personalization, compliance | 12 months |
| Device Information | Compatibility, technical support | 24 months |
| Usage Analytics | Service improvement, feature development | 18 months |
| Session Data | Authentication, security monitoring | 90 days |
How We Use Your Information
Your personal information serves several important functions that directly benefit your experience with our platform. We use your data to provide personalized technical analysis tools, deliver relevant market insights, and ensure the security of your account.
Specifically, we process your information to:
- Deliver our technical analysis platform and trading tools
- Provide customer support and respond to your inquiries
- Send important service updates and security notifications
- Customize your experience based on your trading preferences
- Conduct research to improve our services and develop new features
- Comply with legal requirements and regulatory obligations
- Protect against fraud and maintain platform security
Data Sharing and Disclosure
We maintain strict controls over your personal information and only share data when necessary for service delivery or legal compliance. Your information may be shared with trusted service providers who help us operate our platform, such as cloud hosting services, payment processors, and customer support tools.
All third-party service providers are contractually bound to protect your information and can only use it for the specific services they provide to us. We never sell, rent, or trade your personal information to marketers or other third parties.
We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Your Privacy Rights
You have significant control over your personal information and can exercise several important rights regarding your data:
Access and Portability
You can request a copy of all personal information we hold about you. We'll provide this in a commonly used, machine-readable format within 30 days of your request.
Correction and Updates
If any of your personal information is inaccurate or incomplete, you can request corrections through your account settings or by contacting our support team.
Deletion Rights
You can request deletion of your personal information, subject to certain legal and operational requirements. Some information may need to be retained for compliance purposes.
Communication Preferences
You can opt out of marketing communications at any time while still receiving essential service-related messages.
Security Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes multiple layers of protection designed specifically for financial services platforms.
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Employee training on data protection and security protocols
- Secure cloud infrastructure with redundant backups
- Continuous monitoring for suspicious activities
While we maintain industry-leading security standards, no system is completely immune to security threats. We continuously update our security measures and will notify you promptly of any significant security incidents affecting your data.
International Data Transfers
As a platform serving users across different regions, some of your personal information may be transferred to and processed in countries outside of Israel. We ensure that all international data transfers comply with applicable privacy laws and maintain adequate protection standards.
When transferring data internationally, we use approved transfer mechanisms such as standard contractual clauses and ensure that recipient countries provide adequate levels of data protection.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of any material changes through email or prominent notices on our platform.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy regularly to stay informed about how we protect your information.